Scope of this policy
This policy explains how physical orders placed through Luvme Hair on this website are prepared and delivered. It applies only to purchases completed here, and not to orders placed through any marketplace storefront, which are handled under that marketplace’s own terms.
Where we ship
We accept delivery addresses within the United States only. Orders with an unsupported destination cannot be completed through checkout.
Shipping cost
Express shipping is free on orders over $60. Orders at or below that amount are charged a flat $13.99 express rate, which is shown in the order summary before payment.
Carriers we use
Parcels are handed to UPS, DHL and USPS depending on destination and parcel size. The carrier for a specific order is determined at fulfillment and may differ from a previous order.
Order processing
After PayPal confirms payment, the order enters processing. Processing includes payment review, availability checks on the selected length, colour and cap size, quality inspection of the hair and preparation for shipment.
Weekends, holidays, unusually high order volume or verification concerns may extend processing time.
Estimated delivery
Estimated delivery is 3–7 business days from the end of processing, with most in-stock ready-to-go styles arriving toward the shorter end of that range. Expedited handling on eligible orders can arrive in 2–6 business days. These are estimates, not guaranteed arrival dates.
Made-to-order variants
Some colours are offered as pre-order options and show their crafting time in the option name, for example “Pre-order | 4-Day Crafting”. Those crafting days are added to the delivery estimate above, because the hair is coloured or constructed after the order is placed.
Delivery addresses
You are responsible for providing a complete and accurate name, street address, unit number, city, state, ZIP code and telephone number. Availability for PO boxes or restricted addresses depends on the carrier serving that destination.
Address changes and cancellations
Record a request through our Contact form or email customercare@luvmehair.com as soon as possible. We cannot guarantee an address change or cancellation after fulfillment has begun. If an order has already shipped, the return process may apply after delivery.
Tracking and shipment notices
When carrier tracking is available it may be associated with your order. If you need help checking a shipment, record a support request with your order number. The Contact form stores the request on our server; it is not an automatic carrier-tracking service.
Split shipments
Items in one order may be sent in separate packages when inventory location or product type requires it, for example a wig and a care product leaving separately. A split shipment does not create an additional shipping charge.
Carrier delays
Once a package is with a carrier, transportation events are outside our direct control. A delayed scan does not necessarily mean a package is lost. Allow reasonable time for the carrier to update tracking before recording a support request.
Missing, damaged or incorrect deliveries
Inspect the parcel after delivery and before cutting lace or washing the hair. If an item is missing, damaged in transit or different from the item ordered, use the Contact form promptly with the order number, affected item and clear photographs. Keep the item and packaging until instructions are provided.
Refused and undeliverable packages
An order returned because of an incomplete address, refusal or repeated failed delivery may be reviewed before any refund. Costs or losses that result from an address supplied incorrectly may affect the amount eligible for refund where permitted by law.