How we can help
Use this page for questions before ordering, help with an existing order, delivery concerns, return requests, fit and care questions, or privacy requests. Our FAQs and published Shipping and Return terms answer most questions immediately.
Email us
You can reach our support inbox at customercare@luvmehair.com. Include your order number in the subject line where relevant so the request can be matched to your order.
Before you order
Tell us which style, length, colour or cap size you are considering and what is unclear. Availability and specification vary by variant, so include the exact product name and the option you intend to select.
Orders and delivery
For an existing order, include the order number and say whether the question concerns confirmation, an address detail, delivery timing, a missing parcel or an item received. Never send payment credentials.
Returns
Include the order number, item, delivery date, whether the lace has been cut or the hair washed, and the reason for the request. Recording a request does not by itself authorise a return; wait for handling instructions before shipping anything back.
Fit, styling and care
Include the product name and your measurements for cap-size questions, or the texture and colour for care questions. We answer using the specification supplied for that style and the care guidance on its product page; we do not invent unsupported claims.
Privacy requests
State the privacy right or store interaction involved and provide only enough detail for us to locate it. We may need to verify a request before acting on personal information.
Submitting safely
The form records your request on our server for support handling. It does not send an automatic email confirmation and does not promise an immediate or email reply. Do not include passwords, full payment card numbers, security codes, PayPal credentials, government identification or other unnecessary sensitive information.